Returns & Exchanges
At Mercia Garden Products, we want you to be completely satisfied with your outdoor building; if you change your mind, items can be returned in their original condition within 14 days of delivery. Please ensure all timber components remain untreated and flat-packed to qualify for a full refund or exchange.
Notify Our Team
Contact our customer support team via email or phone within 14 days of receiving your order to initiate the return process and receive your unique reference number.
Prepare the Product
Ensure the garden building is disassembled and securely strapped to its original pallet, including all fixings and instructions, to prevent damage during transit.
Schedule Collection
Once your return is authorized, we will coordinate with our specialist logistics partner to arrange a convenient date for the collection of your item.
Inspection and Refund
After our warehouse team inspects the returned goods to verify their condition, we will process your refund back to your original payment method within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing